Terms & Conditions

Dunkeld Cars terms and conditions of service

Last updated: May, 2019

Before any booking is taken with us our terms and conditions as set out below must be acknowledged and accepted by the person/company making the booking. A paid deposit or acceptance of a confirmation notice will indicate acceptance of these terms and conditions.


Bookings are only confirmed when written confirmation is received from DC (letter, email, SMS text or internet messaging service). Short notice bookings will be confirmed verbally at the time of calling.

It is the hirers’ responsibility to check all the information is correct, i.e date/time of booking, number of passengers, luggage requirements, travel information regarding flights/other transport connection information.

We will not be held responsible for any loss or inconvenience caused due to incorrect information given.

We will endeavour to check transport details supplied, but cannot be responsible for errors, cancellations or timetable changes which result in loss or delay to the hirer or passengers.

The hirer should advise at the time of booking if ‘comfort breaks’ will be required on the journey so that adequate time is allowed to ensure arrival on time at the destination.


Non-Account Holders

A 25% deposit is required to secure bookings and can be paid by cash, cheque, card or BACS transfer.

All deposits are non-refundable, unless otherwise agreed, with the balance paid in full prior to travelling.

Very short notice bookings require payment by card or cash which may be requested prior to travel.

Account Holders

Payment in arrears must be agreed prior to booking. Terms will be as agreed; failure to settle within this period may result in future bookings being declined and action taken to recoup outstanding monies.

Payment by cash, card or BACS transfer. We cannot accept payment by cheque.

Other Costs

Chargeable waiting times will commence 5 minutes from the agreed time of arrival/collection.

Waiting time is chargeable at £3 per 15 minutes, or part, for any waiting not included in the original booking. This charge also applies to any unexpected ‘on the way’ stops to the final destination.

Any detours will be charged at our standard per mile rate applicable at the time of travel.


We reserve the right to substitute booked vehicles, however, we will do our utmost to ensure these are of equal quality.

Damage and Cleaning


No food or drink is allowed in any vehicle unless by prior arrangement.

A charge of £30 will be payable to the Driver if excessive food and/or drink substance is dropped in the vehicle.

Damage / Soiling

Any malicious/unintentional damage or deliberate breakages/carelessness resulting in damage to the vehicle / loss of business, will incur an immediate charge of up to £100 and possible additional charge. Criminal damage will be reported to the Police.

Soiling of the vehicle of the passenger will result in a £50 charge payable to the Driver.

Conduct of Passengers

Smoking and drug abuse is strictly prohibited in any vehicle.

We reserve the right to refuse admission / ask any passenger to leave a vehicle if deemed to be behaving in an abusive or destructive manner.

Passengers must not distract or harass the Driver or encourage them to break the law or any of these Terms & Conditions.

Should a booking be terminated due to non-compliance of these conditions, the full booking fee will still be liable.

Property and Luggage

All luggage, property and personal items are carried at the owner’s own risk and DC accepts no responsibility for any loss, damage or theft of these items.


Your Driver will take the route most appropriate to reach your destination at the agreed time. We are not liable for any loss, inconvenience or liabilities due to delays caused by traffic, road-works or closures, diversions, extreme weather conditions, collisions caused by other parties etc.

In the event of a breakdown or accident, a replacement vehicle will be arranged as soon as possible. However, we will not accept responsibility for missed connections or appointments.

DC cannot guarantee they will be able to wait for customers past the time booked for their collection. In cases where the driver is waiting more than 10 minutes, we reserve the right to leave the collection point without refund.


It is the hirer’s responsibility to advise DC of any changes to arrival time/location and agree alternative arrangements. This must be done immediately by telephoning 07419 115736.

Notification before the vehicle has left will not attract any additional charges; however if the vehicle is already enroute, a fee will be payable based on the distance/time travelled. Alternative arrangements may be made by the hirer at additional cost.

If no contact is made it will be deemed by DC that the booking is cancelled and charges will apply accordingly.


Cancellation by the Hirer

Cancellations must be in written form.

If payment has already been received by DC, the hirer will be entitled to the following refunds:

 25% Deposit payment is non-refundable.

 Less than 48 hours’ notice – 50% refund.

 More than 48 hours’ notice – balance of fare minus deposit value.

Cancellation by Dunkeld Cars

If DC has to cancel a booking, a full refund of any monies will be issued to the hirer.

In the event of an emergency, riot, civil commotion, strike, lock-out, stoppage or removal of labour or on the occurrence of any event over which the company has no control (including adverse weather and road conditions) or in the event of the hirer taking action to vary agreed conditions without prior arrangement, then the contract may be cancelled by the return of all money paid without further liability.


We will always do our best to meet and exceed your expectations however sometimes things go wrong. Please contact DC in writing within 7 days of your booking where your complaint will be investigated and every effort will be made to reach a satisfactory resolution.

Alterations to Terms and Conditions

DC reserves the right to review its charges and Terms & Conditions periodically and thus also reserves the right to make changes as necessary without notice.